Privacy Policy

Please take the time to read the following


Privacy

At Little Robes Royale Ltd we are committed to maintaining your privacy. Our privacy policy statement is given below. If we make changes to this policy, we will notify you by updating this statement on our website.

 

This Privacy Policy describes how littlerobesroyale.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

 

WHAT THE DATA WILL BE USED FOR?

Your data will enable us, and our processors, to fulfil your order and to notify you about important functionality changes.

 

We comply with the standards, procedures and requirements laid down in the UK data protection act to ensure that the personal information you give us is kept secure and processed fairly and lawfully.

 

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG security alert or any other fraud prevention scheme. At all times where we disclose your information it will remain secure.

 

We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above. For example:

 

We use Odoo to power our online store. You can read more about how Odoo uses your Personal Information here: https://www.odoo.com/privacy#part_8

 

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

 

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

 

We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/

 

You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout

 

We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

We use Odoo Audiences to help us show ads on other websites with our advertising partners to buyers who made purchases with other Odoo merchants and who may also be interested in what we have to offer. We also share information about your use of the Site, your purchases, and the email address associated with your purchases with Odoo Audiences, through which other Odoo merchants may make offers you may be interested in.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

HOW WE USE YOUR INFORMATION

Account & Contact Data: We use your contact information in order to provide our services, to answer your requests, and for billing and account management reasons. We may also use this information for marketing and communication purposes (our marketing messages always come with a way for you to opt-out at any time). We also use this data in aggregated/anonymised form in order to analyse service trends.
If you have registered to participate in an event published on our website, we may transfer your name, email address, phone number and company name to our local organizer and to the sponsors of the event for both direct marketing purposes and in order to facilitate the preparations and booking for the event.

Browser Data: This automatically recorded data is anonymously analysed in order to maintain and improve our services. Google reCAPTCHA may also be used for security purposes, in order to prevent abuse of our services. In that case we only process the anonymous score that reCAPTCHA determines based on your browser and device.
We will only correlate this data with your personal data when required by law or for security purposes, if you have violated our Acceptable use Policy (found below).

COLLECTING PERSONAL INFORMATION

 

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

USING PERSONAL INFORMATION

 

We use your personal Information to provide our services to you, which includes offering products for sale, processing payments, shipping and fulfilment of your order, and keeping you up to date on new products, services, and offers.

WHAT INFORMATION DO WE COLLECT?

We ask for your name, telephone number, home address, delivery address if different, email address for invoicing and communication purposes. We may obtain information about your usage of our web site to help us develop and improve it further.

DEVICE INFORMATION

 

• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

• Disclosure for a business purpose: shared with our processor Odoo.

• Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

ORDER INFORMATION

 

• Purpose of collection: to provide products or services to you to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

• Source of information collection: collected from you.

• Disclosure for a business purpose: shared with our processor Odoo.

• Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.

CUSTOMER SUPPORT INFORMATION

 

• Purpose of collection: Customer Support.

• Source of collection: Odoo.

• Personal Information collected: Name, Shipping address, email address, and phone number.

• Purpose of collection: to provide customer support.

• Source of collection: collected from you.

YOU CAN OPT OUT OF TARGETED ADVERTISING BY FOLLOWING THE BELOW:

Name of Third-party Cookies

Function

Rakuten advertising

The technology utilized by the website is responsible for overseeing our affiliate program, keeping track of leads and sales commissions. (source: https://go.rakutenadvertising.com/hubfs/Services-Privacy-Policy-English.pdf )

FACEBOOK

https://www.facebook.com/settings/?tab=ads

GOOGLE

https://www.google.com/settings/ads/anonymous

BING

https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/

LAWFUL BASIS

 

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

Your consent,

The performance of the contract between you and the Site,

Compliance with our legal obligations,

To protect vital interests,

To perform a task carried out in the public interest,

For our legitimate interests, which do not override your fundamental rights and freedoms.

RETENTION

 

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

AUTOMATIC DECISION-MAKING

 

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We DO engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

 

Our processor Odoo uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

 

Services that include elements of automated decision-making include:

 

Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.

Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.

SELLING PERSONAL INFORMATION

We DO NOT sell personal or private information.

YOUR RIGHTS GDPR

 

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.

GDPR INFORMATION LOCATION & DATA TRANSFERS

Hosting Locations: customer databases are hosted in the Odoo Cloud Region closest to where they are based, and can request a change of region (subject to availability):

  • Americas: Canada, United States
  • Europe: France, Belgium 
  • Asia & Pacific: Singapore, Taiwan
  • Middle East & Southern Asia: India
  • Oceania: Australia

Backup Locations: backups are replicated on multiple continents in order to meet our Disaster Recovery objectives, and are located in the following countries, regardless of the original hosting region:

  • Canada 
  • France 
  • Belgium 
  • Netherlands 

Note: it is not possible to choose or restrict the backup locations, backups are replicated on at least 3 of these locations. Hosting data only within EU is not supported.

 

YOUR RIGHTS CCPA

 

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through our contact information on the Site.

 

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address above.

COOKIES

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

COOKIES NECESSARY FOR THE FUNCTIONING OF THE STORE

Name

Function

Cookies

Session & Security

Authenticate users, protect user data and allow the website to deliver the services users expect, such as maintaining the content of their cart, or allowing file uploads.

 

The website will not work properly if you reject or discard those cookies.

session_id (Odoo)

td_id (Odoo)

fileToken (Odoo)

__cfduid (CloudFlare)

Preferences

Remember information about the preferred look or behaviour of the website, such as your preferred language, region and time zone. Your experience may be degraded if you discard those cookies, but the website will still work.

frontend_lang (Odoo)

cids (Odoo)

odoo_no_push (Odoo)

tz (Odoo)

Interaction History

Used to collect information about your interactions with the website, the pages you've seen, and any specific marketing campaign that brought you to the website. We may not be able to provide the best service to you if you reject those cookies, but the website will work.

im_livechat_history (Odoo)

im_livechat_previous_operator_pid (Odoo)

utm_campaign (Odoo)

utm_source (Odoo)

utm_medium (Odoo)

fs_uid (FullStory)

Advertising & Marketing

Used to make advertising more engaging to users and more valuable to publishers and advertisers, such as providing more relevant ads when you visit other websites that display ads or to improve reporting on ad campaign performance.

 

Note that some third-party services may install additional cookies on your browser in order to identify you.

 

You may opt out of a third-party's use of cookies by visiting the Network Advertising Initiative opt-out page. The website will still work if you reject or discard those cookies

__gads (Google)
__gac (Google)
_fbp (Facebook)

Analytics

Understand how visitors engage with our website, via Google Analytics. Learn more about Analytics cookies and privacy information.

 

The website will still work if you reject or discard those cookies.

_ga (Google)

_gat (Google)

_gid (Google)

_gac_* (Google)

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies or look at the links below.

 

Chrome: https://support.google.com/chrome/answer/95647?hl=en

Edge: https://support.microsoft.com/en-us/help/4468242/microsoft-edge-browsing-data-and-privacy

Firefox: https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer

Safari: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac

Opera: https://help.opera.com/en/latest/web-preferences/#cookies

 

We do not currently support ‘Do Not Track’ signals, as there is no industry standard for compliance.

ACCESSING, UPDATING OR DELETING YOUR PERSONAL INFORMATION

Account & Contact Data: You have the right to access and update personal data you have previously provided to us. You can do so at any time by contacting us at Saleena@littlerobesroyale.com. If you wish to permanently delete your account or personal information for a legitimate purpose, please contact us to request so. We will take all reasonable steps to permanently delete your personal information, except when we are required to keep it for legal reasons (typically, for administration, billing and tax reporting reasons).

ACCEPTABLE USE POLICY

 

Illegal or Harmful Use

You may not use our Site for storing, displaying, distributing or otherwise processing illegal or harmful content. This includes:

  • Illegal Activities: promoting gambling-related sites or services, or child pornography.
  • Harmful or Fraudulent Activities: Activities harmful to others, promoting fraudulent goods, services, schemes, or promotions (e.g., make-money-fast schemes, ponzi and pyramid schemes, phishing, or pharming), or engaging in other deceptive practices.
  • Infringing Content: Content that infringes the intellectual property of others.
  • Offensive Content: Content that is defamatory, obscene, abusive, invasive of privacy, or otherwise objectionable, including content that constitutes child pornography, relates to bestiality, or depicts non-consensual sex acts.
  • Harmful Content: Malicious and malware content, such as viruses, trojan horses, worms, etc.
  • Spam Content: Content that is published for "black hat SEO" purposes, using tricks such a link building / link spam, keyword spam, in order to exploit the reputation of Odoo services or our Site for promoting third-party content, goods or services.

REPORTING ABUSE

Reports for any abusive behaviour using Odoo services or our Site may be sent to the responsible team via email at abuse@odoo.com

CONTACT

 

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at saleena@littlerobesroyale.com